Return Policy
Risk-Free 100% Satisfaction Guarantee
On Membership: We will cancel and refund your membership fee at any time if you are dissatisfied.
On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price*, with the following exceptions:
- Electronics: Motion market Express will accept returns within 90 days (from the date the member received the merchandise) for Televisions, Projectors, Major Appliances (refrigerators above 10 cu. ft., freezers, ranges, cooktops, over-the-range and under-counter microwaves, range hoods, dishwashers, water heaters, washers and dryers), Computers, Touchscreen Tablets, Smart Watches, Cameras, Aerial Cameras (drones), Camcorders, MP3 players and Cellular Phones (return details will vary by carrier service contract).
- Our Motion market Express Technical & Warranty Services representatives are available to assist with technical support and warranty information for many of the products above. You’ll find a list of eligible items.
- Diamonds: 1.00ct or larger: Members returning a diamond over 1.00ct must also present all original paperwork (IGI and/or GIA certificates) at which time they will receive a Jewelry Credit Memo. Within 48 hours, our Costco Graduate Gemologist will inspect for authenticity.
- Cigarettes and alcohol: Motion market Express does not accept returns on cigarettes or alcohol where prohibited by law.
- Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.
- Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our member’s personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.
- Airline and Live Performance Event items are non-refundable.
- Precious metals are non-refundable.
- Shop Cards are non-refundable.
- Gift Card and Ticket items are non-refundable.
How to Return an Item
Products purchased at a Costco location need to be returned at the returns counter at any Costco warehouse.
Items ordered online can be returned at any Motion market Express warehouse -or- you can initiate a return through Motion market Express.
Accepted payment methods differ online and in the warehouse. Please click here for a complete list of accepted payments.